TABLE OF CONTENTS HOW TO START YOUR PREVENTIVE MAINTENANCE PROGRAM
You want to implement a preventive maintenance program. But where do you start? Theres a lot to consider when setting up a new program. Here are a few must-haves: Start With Three Basic Categories:
CLEANLINESS
Will cleaning the item or area make it look new?
REPAIR
Will a repair make it look new?
REPLACEMENT
If it cannot be cleaned or repaired to look new, replace the item. When you look at your property through the eyes of a guest, these categories become easier to dene. It's not about how much you spend; its about ensuring your guest returns. As you prepare to launch your own PM program, you can ensure your success by focusing on these key areas: Training - Teach your team to inspect rooms from the guests perspective. Team members should spend at least one night on the property before they inspect any rooms. They cant see through a guest's eyes without rst being a guest. Checklist - Create a checklist that takes your propertys guest rooms and room types into account. Here are some things to consider when creating your checklist: Entrance - Start by opening the guest room door and ensuring it closes automatically when you enter or exit. Test the lock and the U-bar, and look through the door viewer. Bathroom - Stand in the shower and look around; test the tub, shower, and drains; and check the shower door and/or curtain. Flush the toilet and listen to make sure there are no apper leaks. Sit on the toilet, look around the bathroom, and see what your guest sees. Guest Room - Open drawers, curtains, and windows, and lay on the bed. Test the PTAC for cool/warm air and noise, check the lters and the condensation drain pan, test the small appliances, and check the alarm clock. Check everything in the room. Once your checklist has been created, walk through all the rooms as if you were a guest. During your walk-through, think about cleanliness, repair, and replacement, as discussed above, and anything else that could improve the guest experience. Remember, your property is more than just your guest rooms. A comprehensive program considers the entire guest experience - when they rst see the property (curb appeal), walk in the lobby, check in, proceed through your corridors, enter the guest room, experience your amenities (pool, weight room, meeting space, restaurants, etc.), and when they check out. Consistency is the best approach. The more you inspect, the better experience your guests can expect. PM programs can not only save future maintenance dollars, but can also result in returning guests and added revenue.
Tools & Accessories......................................................3 Cleaners, Touch-Up & Lubricants .......................5 Toilet Caulking ...............................................................6 Surface Repair................................................................7 Plumbing Installation................................................8 Plumbing Solutions....................................................9 Electrical Solutions....................................................10 PTAC Preventive Maintenance ............................11 Air Filtration...................................................................14 Lighting............................................................................ 16 Lighting & Lamp Shades........................................17 Door & Wall Protection...........................................18 Door Hardware & Ceiling Tiles ............................ 19 Odor Control.................................................................20 Floor Care & Deep Cleaning .................................21 Vacuums..........................................................................22 Cleaning Solutions ................................................... 24 Bedbug Protection....................................................25 Sustainability................................................................ 26 Preventive Maintenance Resources ...............27
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